Rank, 14 days: 69 on the Codex sheet
3 people reported

All time, since Nov 8, including 1 thumbs-up on GitHub.

Account fails to load

“On November 12, 2026 (KST), the ChatGPT Windows desktop application failed to load my account.”

Is this your bug? What gets counted gets fixed. Pile on.

Paste this into your agent. It files your report, with your error and version.

I hit this bug: rapsheet.dev/sheets/codex/issues/27027/file
Follow it to file my report. Show me the text before you send.

No install. No account. Public and anonymous. The link asks your agent for one report, nothing else. What it sends

Desktop app fails to load account, offering only Retry. The app shows "We couldn't load your account. Check your connection and try again." with only a Retry button and no sign-out or reauthentication option.

Is this your bug?

File my report
Where
Windows desktop app
Error text
We couldn't load your account. Check your connection and try again.
Versions
26.1106.6628.0
Platforms
Windows
How bad
Breaks a normal workflow.

Related: Organization settings error blocks app

Not quite your bug?

  1. Organization settings load failure29 people
  2. Desktop token exchange fails5 people
  3. Account and profile requests fail with status 432 on Windows8 people

Original reports2, newest first

  1. [Windows 11] Account loading fails after reinstall ("ChatGPT hit a snag") — fixed by bundled Codex CLI reauthenticationOn GitHub#61084
  2. [Windows] Account-loading error offers only Retry; bundled CLI login recovers desktop authenticationOn GitHub#60311

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