Cannot open support case

“The assistant refuses escalation, and neither Create Case nor View Support Case Form appears.”

Is this your bug? What gets counted gets fixed. Pile on.

Paste this into your agent. It files your report, with your error and version.

I hit this bug: rapsheet.dev/sheets/vercel/issues/20757/file
Follow it to file my report. Show me the text before you send.

No install. No account. Public and anonymous. The link asks your agent for one report, nothing else. What it sends

Fading. No reports in the last 7 days and 1 the week before, down from 2 a week at the late-October peak.

Pro customers cannot open a human support case. The Help assistant declines to create a case, the Create Case control is unavailable, and New Case returns to the same AI flow.

Is this your bug?

File my report

Where: Support Center
How bad: Breaks a normal workflow. Some reports say it blocks them completely.

Original reports3, newest first

Oct 29, 2026Pro customer unable to create a private support case for an API issue#51593
Oct 23, 2026Pro customer unable to open a human support case for a Node security advisory#51288
Oct 23, 2026Unable to open a human support case on Pro#51246

Cannot open support case

Is this your bug? What gets counted gets fixed. Pile on.

Is this your bug?

Original reports3, newest first

Do you work on Vercel?