3 people reported

All time, since Sep 16.

Collaborator ID verification fails

“Shopify blocked sending collaborator requests for identity verification, which is failing on every document provided. anyone has a solution?”

Is this your bug? What gets counted gets fixed. Pile on.

Paste this into your agent. It files your report, with your error and version.

I hit this bug: rapsheet.dev/sheets/shopify/issues/4590/file
Follow it to file my report. Show me the text before you send.

No install. No account. Public and anonymous. The link asks your agent for one report, nothing else. What it sends

Quiet. No reports in the last two weeks, down from 1 a week at the mid-September peak.

Identity verification fails before sending collaborator requests. Partner Dashboard requires identity verification to request store access, and every document submitted returns "unable to verify" or "Couldn't verify ID".

Is this your bug?

File my report
Where
Partner Dashboard
Error text
Couldn't verify ID
Versions
8.31.48 to 10.51.09
How bad
Some reports say it blocks them completely.

Original reports3, newest first

  1. Shopify Partner Collaboration RequestsOn the forum#38028
  2. Partner Dashboard – “Couldn’t verify ID” when requesting store accessOn the forum#37952
  3. Anyone stuck on identity verification on collaborator access request page?On the forum#37740

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